Easy & Free Returns
Return, Refund & cancellation is very easy with Hydstores.com as no order will be served by until you have a confirmation with customer service.
You can either cancel your order from my order page in your profile or you can call customer service for cancellation within 3 hours. Hydstores also gives you an option to cancel your order when you receive a call from customer service before delivery.
Hydstores is not responsible if the item is picked up from the store as all return, refund & exchange is subject to store policy.
You can return and claim for refund within 15 days after receiving the product through customer service. All return & refunds are subject to the terms & conditions under COD & home delivery.
- The item is not from the list of non-returnable items.
- You can’t return Items clearly marked as non-returnable and displaying a No-Return Policy.
- Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its original Seal can be returned
- Goods which have been taken out of their original packaging cannot be sold again by the seller and can therefore not be returned.
- Goods should be returned in the exact same packaging as in which they were received, including accessories, manuals, invoices, tags, etc.
- Goods or accessories which show signs of being used or damaged will not be accepted for returns.
- The item is non- functional but having warranty from manufacturer.
- Goods that have been washed, worn, damaged or had tags removed from, will not be taken back by the seller.
- Jewelry, watches, accessories, glasses or similar products which have been used, customized, carved, changed or damaged can also not be returned.
- Any litigation related to product damage, dysfunction will be resolved with an investigation to justify the liabilities on each party e.g. First, Second party & Buyer. The accountable should bear the damage and in this arbitration the first party resort the right to enact final justification.
- Any litigation and trade issues are subject to resolve in between the parties. Hydstores holds the right to close the subject with a final opinion. No third party references shall be entertained.
Non Refundable/ Non-Returnable Items
- Clearance items clearly marked as such and displaying a No-Return Policy
- When the offer notes states so specifically are items that cannot be returned.
- Items that fall into the below product types:
- Supermarket items
- Beauty & Fragrances
- Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.
Products related to hygiene, Video games & accessories, Screen guards, screen protectors and tempered glasses, Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners, Car tires are non-returnable and hence, not eligible for return.
Authentication & approvals for Return & Refund
After receiving the product back, Hydstores will inspect or investigate to ensure all claims for return & refund if found the claim is accepted, we will process the full or partial refund as applicable subject to terms and conditions.